Direct Vendor Ordering 1.4.4 includes both new functionality that our users requested and general system enhancements. DVO 1.4.4 went into production on Wednesday October 27th.

1. If an order transmission fails because a vendor's fax machine is down, DVO will now display a notice of the failed transmission on your "ready" orders page. You are now able to resend the failed transmission by clicking on the link next to the "envelope" icon. (see below.) The resend feature is also available under the "Dashboard" link; we put it on the "ready" page and also the "sent" page to make it more accessible.
   
   
   Please remember to check back 15 minutes after sending your orders to verify that they have all gone through to the vendors.
   
2. The order pages now have a "refresh" link on them. Click the "refresh" link to redisplay the current page. This is useful when you are waiting for your scanned orders to appear on the "ready" orders page. This is also handy to make sure that ‘queued’ orders are sent, and that ‘sent’ orders don’t become ‘failed to send’ orders.
3. Several team members mentioned that the sort in the Orderboard form was slow, so we have attempted to speed it up. Please drop us a note at dvo.support@wholefoods.com if you do no notice a difference.
4. An issue with Nature's Best ordering has been resolved. When you add an item either via "Add Items" or "Search", the item is added to the appropriate order: supplements or body care.
5. New system code to support the Canadian distributor Horizon has been added.
6. If there is no activity between your browser and the central server, the server will automatically log you off after 2 hours. This time will be reduced to 30 minutes in a future release. This is being done to improve system stability. What this means for you is that if you are creating a large order from the web (i.e. ANS), you should save your order after 20 minutes. You can then continue to add items to the order using "Item Search". Please remember to logout from the website after you are done.

1. The Invoice Date field is now displayed for archived invoices.
2. The format of the email that is sent out for coding exceptions has been simplified.

1. The Orders page now has a purchase order search field. On the Orders page, just enter the po# and click "Go". This is available to regional admins.
2. There was a problem adding new vendors via the website. This has been addressed.
3. Not all pages worked with the Store Admin role. This has been fixed.
4. New pages for updating distributor account numbers have been created. To see these pages, click "Vendors", then click on "Distributor Customer ID List". You'll be able to see account numbers for all stores in your region, add new account numbers and update existing numbers. Currently there are only entries for Nature's Best. Buyers will be able to view, but not update their account numbers.

Links to documentation

Current documentation:
ANS Buyer User Documentation       eInvoicing for Accountants

For problems with the handheld or cradle, please contact your regional helpdesk. If you are having problems with our website, don't hesitate to call the Central Support number 512.477.5566 x1222. They will forward you on to the team member on call.

DVO is available from 6:00 AM to 12:00 AM CT each day. We normally take the system down for routine maintenance on Wednesdays from 3:00 PM to 5:00 PM CT and on Saturdays from 6:00 PM to 8:00 PM CT.